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VENUS SPA INFORMATION
SPA ETIQUETTE & FAQ'S
VENUS SPA SPA ETIQUETTE & FAQ’S
EXPLORE
Hours of Operation
Spa Treatments 9am–6pm daily
Fitness Center 6am–8pm daily
Please call the Spa reception desk for verification.
[email protected] or call, 264.498.2000 Ext. 3820.
General Information
- Venus Spa guests are required to be a minimum of 16 years of age.
- Spa Reservations – We recommend scheduling spa appointments prior to arrival to better accommodate preferred times. For non-hotel guests, a credit card number is required at the time you book your treatments.
- Cancellation Policy – Spa treatments are reserved specially for you. Please notify us 24 hours before your scheduled appointment if you need to cancel or reschedule to avoid being charged 50% of the service. No-shows will be charged 100% of the service fee.
- Venus Spa Gift Certificates are available.
- Visit our Spa Boutique for lifestyle products.
Spa Menu
To begin your passage to rejuvenation, please explore our Spa Menu. To reserve, please email the Venus Spa at [email protected] or call, 264.498.2000 Ext. 3820.
Enjoy Your Spa Experience
How do I select the right treatment?
Our professional spa staff will assist you in determining which spa treatments will meet your needs to ensure a relaxing and enjoyable experience. Please let us know if you have any allergies, medical conditions or if you are pregnant.
When should I arrive for my treatments?
We recommend you arrive 30 minutes prior to your first appointment. This will allow you time to change, become familiar with the facility and amenities, and spend a few minutes in the Relaxation Room.
What if I’m late for my appointment?
Arriving late will limit the time allotted for your treatment. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will apply.
What should I wear to the Spa?
You may wear whatever is comfortable. A robe and sandals will be provided for your treatment.
What should I wear for my treatment?
Most spa treatments are enjoyed without clothing; however, you may wear whatever is comfortable for you. Our professional staff is trained to drape towels or sheets discreetly to protect your privacy at all times.
What about jewelry?
We advise you to remove all your jewelry prior to arriving at the Spa.
Should I shave before a treatment?
Shaving is not recommended prior to any body treatments or waxing services.
What about jewelry?
Gratuities are not included in spa service prices. Gratuities are at your discretion based on your level of satisfaction.
Should I leave a gratuity?
Gratuities are not included in spa service prices. Gratuities are at your discretion based on your level of satisfaction.
Quiet Consideration
Our spa environment is one of tranquility and relaxation and thus, mobile phone usage is not permitted. Please extend quiet consideration to other guests.